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About Us /Terms & Conditions/FAQ's
Payment Methods
We currently use PayPal as our Credit and Debit card payment processor. You don't need to be registered with PayPal to place an order online. You can however register for your free account on PayPal's website www.Paypal.co.uk. You can also pay using your Credit card or Debit card by telephone if you would prefer. If you do not have or do not wish to use your debit card or credit card then you may also pay for your order using Cheque or Postal Order. When you checkout simply select the Pay by Cheque option and your order reference and the details of where to send your cheque and who to make Cheques payable to, will be eMailed to you. We do not recommend that you send Cash through the postal system. If you do send cash please send it via recorded/registered post. We cannot take any responsibility for cash lost in transit

Shipping
Orders placed on the website are usually dispatched within 1 days however your order may take up to 2 days at busy periods or if your order is particularly large or heavy. We will contact you directly should any problems or stock availability issues occur with your order. Your order will be delivered by the Royal Mail, usually by 2nd Class.
European Delivery Service:  We are more than happy to ship overseas. We ship mainly to Europe however customers from other countries are welcome to EMail us to request a shipping quote.

Stock Levels
Although we try to fulfil orders with all products ordered, it is inevitable that we will be out of individual items for short periods of time.

How to Contact us
 You can contact us by telephone, our number is 01252-621016. Our telephone line is not always manned, however we do have a 24 hour answer machine service and we will respond to any messages left. The fastest way to contact the MP3Parts is by Email:
Enquiries : trevorbaker1@yahoo.co.uk
Our Postal Address is:
MP3Parts
Trevor Baker
36 Beaufort Road
Church Crookham
Fleet
Hants
GU52 6AZ
Telephone: 01252-621016

We can be contacted by telephone. Our phone number is 01252-621016 Please note that it is not possible for this phone to manned at all times. Please leave a message on our answer machine and we will get back to you as soon as possible.

    The owner of MP3Parts is Trevor Baker and he runs the company. Please feel free to contact him with any issues or questions you may have. You can E-Mail him directly : trevorbaker1@yahoo.co.uk

Damages/Shorts
The purchaser is bound to inspect the condition of the packaging of the goods upon delivery. In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within one week, (7 days) of physical receipt. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within 1 week, (7 days), after physical receipt of merchandise. Please note that we do our best to pack your order in such a way that damage should not occur in transit. In the event that a product is lost in transit, we will should be informed as soon as possible of the non receipt of goods and we will then contact the courier. Please note it can take some time for your order to be delivered in certain areas such as the Highlands and Ireland, especially at the busier times of the year such as Easter, Christmas and Valentines day, so please bear with us! Should your order not arrive we will then claim on your behalf from the courier for the loss and send out a replacement order as available. Should you choose to purchase additional insurance, please contact us. In the event that a package is lost due to an incorrect address provided by purchaser we will not be able to issue refunds for products damaged, lost or stolen.

Returns
In the unlikely event that you may wish to return any product our terms are that We will refund the cost of all merchandise received in unopened and undamaged condition. Sorry, no returns are accepted without prior approval and no returns after 14 days of receipt. All returned merchandise must be shipped by the customer and this postage cost is not refundable.

All returns must be sent to:
Returns Dept,
Trevor Baker
36 Beaufort Road
Church Crookham
Fleet
Hants
GU52 6AZ
01252-621016

Privacy Policy
Creative Parts will never sell our email lists or use them for spamming. When you give us your email address, it will only be used to notify you of our specials or for ordering purposes. The same goes for any other personal information you may give us. Please note that as we use PayPal as online payment processor, we never at any time have any access to your credit card information. this information is held centrally by PayPal. If you have any questions/comments about privacy, you should email us.

Website Problems
Please report any technical issues or errors with this site to trevorbaker1@yahoo.co.uk Thank you.